Stopcock keeps going

[Debbiekaren]

I am very disappointed. My stop clock keeps going on and off and my HR Charge is now unusable. Please help.

[Julia_G]

A restart may help.  Plug your CHR in to charge as normal, and while it is still plugged in press and hold the button until you feel a small vibration and the Fitbit logo appears.  It should take about 10-12 seconds of holding the button, but can sometimes take a little longer.  If you don't see the logo, it has not restarted.

You may need to repeat this procedure two or three times.  Hopefully this will sort things out.

[Debbiekaren]

I tried this earlier because the thing wouldn't sync. Going to try again. Thank you for replying Julia

[Debbiekaren]

It still doesn't stop. I've read more online and apparently it is a fault with the button which is not currently fixable. Very disappointed. It's only 6 months old. I can find my receipt.

[Julia_G · Accepted solution]

If the restart does not help (and you have tried 3 times) then get in touch with Customer Support (contact.fitbit.com).  They will be able to help.

[Debbiekaren]

Thank you again Julia

[Debbiekaren]

I just want to leave an update note on here. I don't recommend anyone buy the HR Charge. There is a fault with the stop clock. After following all of the online help instructions eg resetting 3 times, everything... it is now completely unstable. Stop clock comes on whenever it wants and vibrates, syncing is unreliable... even after going through help instructions and optimising settings.
I have a degree in Maths and Computing.
I am trying to get a refund.
Don't buy one. If you have one then get a refund within any guarantee period.

[Julia_G]

Hi,  @Debbiekaren,  while I fully accept that your device may have been defective -- as units sometimes are; that is why there is a warranty period -- I totally reject your advice that because YOUR device didn't work as expected, NO device will ever work as expected, and no one should buy it.

I am sure they didn't teach you that kind of logic wherever it was that you took your degree in math and computing.

I  have been using a Charge HR almost since its launch and it has been my favourite Fitbit. I would happily buy it again -- in fact I did buy it again recently when the Charge HR I lent my daughter got lost.

[Debbiekaren]

My understanding is that this is a forum where people can create a thread to raise an issue with their fit bit. I raised what I've since been advised is a common fault.
Do you really think that your response which was to personally attack me was appropriate? This is called Internet trolling and I have reported you.

[Julia_G]

Hi, @Debbiekaren, you raised an issue and then I advised you of a possible troubleshooting fix. I also advised you to contact Customer Support if that fix didn't work for you, so that they could help you further.

You responded by suggesting that no one should ever buy this product and anyone who already had bought it should seek a refund. You cited your degrees as corroboration for your opinion.

I simply responded by questioning your logic, not you. There was nothing personal in my remarks, except my personal experience that my Charge HR works well.