cannot login to fitbit app on android

[druorleans]

I cannot login to the fitbit app. I have tried everything. I am receiving "Incorrect date or time on the phone. Please check time settings."When I enter my password and click login the error occurs. My phone has the correct time.

I have tried the following

This:

• Make sure that your Fitbit App is up-to-date
• Log out of your Fitbit App
• Force quit the App
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit App

This:

Resetting my device

This:

Uninstalling the fitbit app and reinstalling it.

I have a charge hr and samsung galaxy 4 running

L720TVPUCOK3

[Odyssey13]

Hello and welcome to the forums @druorleans

From what I can find, L720TVPUCOK3 is Sprint's version of Android 5.01, right? I have Verizon's version of 5.01, so we're close enough to being the same.

You've done about all I would have suggested and it might be time to get with support. You can reach them here - click

There is a phone number for the USA, an online chat option and web based email for those out of the area.

Keep us informed.