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background sync not working on samsung galaxy s

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I'm getting an error saying, "Background sync is off.. Background Sync is off by default. Turning it on may use more tracker and/or handset battery." It recongized my alta, buut i kept getting this error on my phone. It works fine on my samsung galaxy tab. Is there anyway to fix this? 

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I'm having the same problem, works great on my Samsung Galaxy tab a but now isn't working with my Samsung Galaxy note 7. I can send a test text through my tab A great but cannot receive anything through my cell phone.
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