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Stopped working...

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‎08-05-2019 06:31

‎08-05-2019 06:31

My watch stopped working & can't even Restart it. It's not syncing.

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1 REPLY 1

‎08-05-2019 15:52

‎08-05-2019 15:52

Hello @firefly09 welcome to the Community Forums, let me give you a hand with your concern.

 

I appreciate your effort and patience trying our restart process. To better assist you, can you please give me more details about the specific situation you're currently experiencing? Is your device completely unresponsive? Is the display not working but you can see that the heart rate sensors are on? I'll be waiting for your reply to provide you with assistance. Also, please let me know which Fitbit device you're using.

 

For syncing difficulties, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

Keep me posted.

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