Strava connect deleting activity minutes

[Bez1111]

When I transfer Strava data after a walk, it zeroes any activity minutes I have, including those from before the walk.  Looks like a programming problem.

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hi there @Bez1111, good to see you around as a new member of the Fitbti Community! Certainly this is not an expected behavior.

In the way Strava works with Fitbit, exercises recorded in Strava will be synced to Fitbit as manually logged activities. All steps, calories, and active minutes recorded by your tracker are overridden for the duration of a manually logged activity by the activity's entered values. This ensures that your steps are not counted twice as long as the manually logged activity has the correct start time and duration. However with overridden does not mean it will remove the information, is just it will remove any data that could potentially duplicate your exercise, so to give you an example; if you have 20 minutes of active minutes and Strava syncs the exercise and has 10 minutes of active minute at the same period, it will override those 10 minutes from Strava leaving your original 20 minutes from Fitbit.

So if this is not happening, try to revoke the access from Strava in your Application settings. Once you have remove the integration try to reconnect Strava. Go to https://strava.fitbit.com/ and click "Connect" and follow the rest of the prompts to finish reconnecting your Fitbit and Strava accounts.

See you around and let me now if you have additional questions.

[Bez1111]

Yes.  Reloading the app solved the problem.

[Bez1111]

Yes.  Reloading the app solved the problem. 

[zellb]

This is happening to me as well but only when  activity on strava is recored from my friends who tag me later on. Aside from active minutes, calories burend are not calculated correctly and there is no location data for the exercise