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Stuck On Yesterday

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‎01-08-2018 05:06

‎01-08-2018 05:06

I just bought a new phone (Samsung Note 😎 and for the first two days the Fitbit App ran perfectly fine. Yesterday, there were some issues locating my fitbit and it couldn't find it and therefore wouldn't sync. After a while, it finally did sync. Today, I wake up and the app is still showing yesterdays stats and won't move forward. Dashboard on the computer is updating just fine. 

 

Also, my fitbit band completely broke today so I don't even have it with me at the moment to try and sync to see if it will update.

 

Is this a Fitbit App issue that is going to be common occurrence with my new android phone? If it is... I'll exchange and go back to iPhone.

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‎01-08-2018 10:14

‎01-08-2018 10:14

Hi, @RhiannonRuns! That definitely sounds strange. Have you tried restarting the app, restarting the phone, logging out/in of the app, and even clearing the app's data? I've never had this kind of issue with the android app myself.

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