Charge 2 GPS exercise not accurate

[robbo46]

Hi only had charge 2 for 2 weeks, did the same walk as last week, started fitbit same way as last week half the map, distance and steps missing, on the dash board, how can this be 

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hello @robbo46, nice to see you in this occasion in the Fitbit Community! My recommendation if you noticed the data is not the same for the same exercise, is to review your maps. Make sure your map course is the same, usually this type of issues is because the GPS connection was interrupted. If the connection is interrupted, is possible some of the information was coming just from your tracker and not complemented with the GPS information, causing the variations you have noticed.

Environmental factors including tall buildings, dense forest, steep hills, and even thick cloud cover can interfere with your phone's ability to connect to GPS satellites. A few recommendations to improve connection are: 

• Your phone is within about 20 feet of your tracker.
• Your phone can identify your location and can track your location when you're not using Wi-Fi.
• The Fitbit app is open on your phone or running in the background. Do not force quit the Fitbit app.

If you're still having difficulty on a daily basis, try these troubleshooting steps:

1. Open the Fitbit app to reestablish a connection with your tracker.
2. Reboot your mobile device.

Hope this helps. See you again on your next visit!

[robbo46]

Thanks for the info

Sent from my Sony Xperia™ smartphone