Welcome to the Forums @NatashaT2013! Thanks for coming in to help @ZoZo-MagicCat.
@NatashaT2013 As mentioned above, if you mobile device is not close enough they will not show up on your Surge.
I'd like to ask you some questions about the situation in case it is no the distance:
- What mobile device are you using? Is it listed on the compatible devices list? Keep in mind that devices that don't show in there might have issues working correctly. As long as it has at least Android 4.4 it should have some capability to sync but devices not on the list are expected to experience some issues. You can follow these troubleshooting steps as they have worked for some users with incompatible phones.
- Have you tried this help article? If not, please do.
- Have you tried setting notifications up with any other device?
Look forward to your reply
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