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Surge text notifications

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‎05-10-2018 12:39

‎05-10-2018 12:39

Why do I not receive text notifications on my Surge?

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3 REPLIES 3

‎05-11-2018 13:41

‎05-11-2018 13:41

Either you didn't turn on notifications for your watch or your phone is not close enough. 

by ZoZo-MagicCat view my fitbit profile: https://www.fitbit.com/user/69QYQ2
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‎05-13-2018 08:12 - edited ‎05-15-2018 07:11

In response to ZoZo-MagicCat

‎05-13-2018 08:12 - edited ‎05-15-2018 07:11

Welcome to the Forums @NatashaT2013! Thanks for coming in to help @ZoZo-MagicCat.

 

@NatashaT2013 As mentioned above, if you mobile device is not close enough they will not show up on your Surge.

 

I'd like to ask you some questions about the situation in case it is no the distance:

  • What mobile device are you using? Is it listed on the compatible devices list? Keep in mind that devices that don't show in there might have issues working correctly. As long as it has at least Android 4.4 it should have some capability to sync but devices not on the list are expected to experience some issues. You can follow these troubleshooting steps as they have worked for some users with incompatible phones.
  • Have you tried this help article? If not, please do.
  • Have you tried setting notifications up with any other device? 

Look forward to your reply 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎05-13-2018 12:12 - last edited on ‎05-15-2018 07:08 by Fitbit Moderator

In response to LanuzaFitbit

‎05-13-2018 12:12 - last edited on ‎05-15-2018 07:08 by Fitbit Moderator

Thank you, my device is not on the list


RegardsNatasha

 

 

Moderator edit: Removed personal info

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