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Surge won't sync since last update

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‎08-17-2017 17:25

‎08-17-2017 17:25

Fitbit Surge won't sync with my Android device since the last software update on August 10, 2017. Location services are on, permissions are granted, both phone and watch have been restarted, the watch has been paired again, and the app has been reinstalled. I'm STILL getting "Tracker not found" in the app. Galaxy S5. Android version 6.0.1  Fitbit version 2.55.

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‎08-19-2017 08:18

‎08-19-2017 08:18

Hi there @lifeofpie, welcome aboard to the Fitbit Community! This software update was with the Fitbit app or you mobile OS. There is a case with Samsung users who are experiencing syncing issues. If this is your case please check the following post.

 

Now if the case is different give it a try to the following post for a couple of suggestions and more troubleshooting steps: Having trouble syncing? (here's how to fix this).

 

Keep me posted how it goes. See you later!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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