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Surge won't with sync with S6Edge

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‎02-07-2016 05:48

‎02-07-2016 05:48

I can't get my tracker to sync about once a day. Other than that I get an error message saying "Tracker not found". Help me please!
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‎02-08-2016 11:50 - last edited on ‎11-18-2025 07:02 by Fitbit Moderator

‎02-08-2016 11:50 - last edited on ‎11-18-2025 07:02 by Fitbit Moderator

@ACloud Welcome to the Fitbit Community! That is strange as the Samsung Galaxy S6 Edge is a compatible device. I will recommend to follow these syncing troubleshooting steps to fix the issue. Also, log out from the app, reboot your phone, and log back in.

Try that out and let me know how it goes! Smiley Very Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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‎02-08-2016 11:56

‎02-08-2016 11:56

I've tried that multiple times. I even took my old Surge back and had it replaced and its still not syncing correctly.

I have noticed that when I sync it with my laptop it will update 50% of the time.

I also can't get calls or texts to alert me thru the Surge. I've been through all of the troubleshooting steps I could find in the community.

One thing that did work great was the gps!
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