help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge wont sync or track

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-12-2017 13:16

‎08-12-2017 13:16

After the system update yesterday on my Samsung phone, my Surge stopped syncing with app.  Tried turning phone off and on. Unpaired and then paired again. Also tried resetting the tracker. It's like the app doesn't recognize my Surge. The fitbit app and Surge won't sync. 

Best Answer
0 Votes
1 REPLY 1

‎08-12-2017 13:33

‎08-12-2017 13:33

My surge won't synch & info is not accurate. Shows steps when I am sitting still or knitting or weaving.

Best Answer
0 Votes