05-05-2020 20:25
05-05-2020 20:25
I have a Samsung S10. I updated to new version today. I switched to my kids account for a sync. Now it will not allow me to switch back to the parent account. Error after entering my password "you do not have permissions to perform this action" i changed my account password and tried again. Uninstaller the app is the only way I can get back to my account.
05-05-2020 23:38
05-05-2020 23:38
I have the same problem 🤔
I removed the app 3 times of my phone, changed my password and still it doesn't work...
05-06-2020 00:28
05-06-2020 00:28
I have an LG V30S. Same problem, same solution.
05-06-2020 00:30
05-06-2020 00:30
I have the same issue. Unable to switch back to parent account.
Just wondering if I uninstall the app will I lose all my data stored data.
05-06-2020 00:54
05-06-2020 00:54
I have this problem today too. Changed my password twice. My phone is a Sony Xperia - that seems to be irrelevant...hopefully this will be resolved shortly.
05-06-2020 00:55
05-06-2020 00:55
I have deleted the app 3 times and installed it again, all the data was still in the app.
05-06-2020 01:55
05-06-2020 01:55
If your data has been synced to the fitbit cloud, uninstalling will not result in any loss of data. The app does this every time you sync your fitbit device.
You won't lose any data.
Instead of uninstalling the app I cleared the app data. Then I could log in without uninstalling. Saved me a few seconds.
Settings > Apps and notifications > App info > Fitbit > Storage > Clear data
This resets your Fitbit app to default. Clear data deletes all data except for the app itself, including the cash.
05-06-2020 03:29
05-06-2020 03:29
I have Samsung S10 5g and have found the same issue occur in the last 24 hours. Did the same with password, but feared I would lose information if I deleted the app
I contacted fitbit this morning, its being past to another team to be escalated and they are contacting me via email.
05-06-2020 05:48
05-06-2020 05:48
Please post the outcome. I would lke to get back into my parent view without uninstalling or clearing data.
Thanks.
05-06-2020 08:07
05-06-2020 08:07
I have the same phone and same issue, trying to switch from one account thr next for my kids school work was a headache as I did uninstall the app and still had the same issue, thought I mistyped...retyped.....then reset but still no change. Following for the result.
05-06-2020 08:24
05-06-2020 08:24
05-06-2020 08:32
05-06-2020 08:32
Great. I'll keep an eye out. Thanks
05-06-2020 14:09
05-06-2020 14:09
This appears to be fixed. I was able to switch to my account.
05-06-2020 14:55
05-06-2020 14:55
I did this last night, it resolved the issue, and I didn't lose any data.
05-06-2020 14:57
05-06-2020 14:57
resolved this last night as per someone else's advice on this thread: Settings > Apps and notifications > App info > Fitbit > Storage > Clear data
05-07-2020 00:14
05-07-2020 00:14
I did uninstall fitbit app and re installed it again, its fixed. Did not try to switch to kids account worrying that I might have similar issues.
05-07-2020 00:17
05-07-2020 00:17
I got all my data synced to my phone when I logged in.