Switch to parent account.

[t_bush67]

I have a Samsung S10. I updated to new version today. I switched to my kids account for a sync. Now it will not allow me to switch back to the parent account. Error after entering my password "you do not have permissions to perform this action" i changed my account password and tried again. Uninstaller the app is the only way I can get back to my account. 

[Annickske1808]

I have the same problem 🤔

I removed the app 3 times of my phone, changed my password and still it doesn't work...

[Gyldenrev]

I have an LG V30S. Same problem, same solution.

[Srinies]

I have the same issue. Unable to switch back to parent account.

Just wondering if I uninstall the app will I lose all my data stored data.

[SunsetRunner]

I have this problem today too. Changed my password twice. My phone is a Sony Xperia - that seems to be irrelevant...hopefully this will be resolved shortly. 

[Annickske1808]

I have deleted the app 3 times and installed it again, all the data was still in the app.

[Gyldenrev]

If your data has been synced to the fitbit cloud, uninstalling will not result in any loss of data. The app does this every time you sync your fitbit device.

You won't lose any data.

Instead of uninstalling the app I cleared the app data. Then I could log in without uninstalling. Saved me a few seconds.

Settings > Apps and notifications > App info > Fitbit > Storage > Clear data

This resets your Fitbit app to default. Clear data deletes all data except for the app itself, including the cash.

[Lisaloud]

I have Samsung S10 5g and have found the same issue occur in the last 24 hours.  Did the same with password, but feared I would lose information if I deleted the app 

I contacted fitbit this morning, its being past to another team to be escalated and they are contacting me via email.

[aglabman]

Please post the outcome. I would lke to get back into my parent view without uninstalling or clearing data.

Thanks.

[Agmalloy]

I have the same phone and same issue, trying to switch from one account thr next for my kids school work was a headache as I did uninstall the app and still had the same issue, thought I mistyped...retyped.....then reset but still no change. Following for the result.

[aglabman]

Support says they will have this fixed within 24 hours and to keep checking
the playstore for the update.

[Lisaloud]

Great.  I'll keep an eye out.  Thanks

[aglabman]

This appears to be fixed. I was able to switch to my account.

[SunsetRunner]

I did this last night, it resolved the issue, and I didn't lose any data.

[SunsetRunner]

resolved this last night as per someone else's advice on this thread:  Settings > Apps and notifications > App info > Fitbit > Storage > Clear data

[Srinies]

I did uninstall fitbit app and re installed it again, its fixed. Did not try to switch to kids account worrying that I might have similar issues. 

[Srinies]

I got all my data synced to my phone when I logged in.