Switching Clock face on my Versa - unable to install

[MandyBowns]

I have tried every solution given for this problem and nothing is working. I downloaded a clock face and while switching to that clock face, there is a pop up saying it is unable to install, this is very frustrating as it doesn't even give me an option to stop switching or stop installing the clock face. I have tried everything from restarting my phone and watch, deleting and reinstalling the app, adding my watch as a new device, factory resetting my watch. Please can someone help me as I am having endless problems with this watch and it is driving me crazy! 

[Rich_Laue]

Does the tracker sync? 

[MandyBowns]

Yes it does, everything syncs but when I try to download a new clock face it constantly shows an error or unable to install, it is very frustrating 

[SABenson]

Exactly the same story for me. Cannot find a solution. Very frustrating and disappointing.

[DavidAW99]

I have the same issue. I found a workaround, select the watch face you require to use from the phone app and not the watch. You must not select it from the watch first as then this workaround will not work. I have informed fitbit support. Please also inform them as they said to me there was no issue with this and it must be my phone compatibility. The more people who report this issue the more likely they will resolve it. I have a Versa 3. I had a Versa 2 and clock switching worked with no issue.

[DavidAW99]

I have an update to my workaround above. I returned my Versa 3 and got a replacement. The new Versa 3 works fine. No issues with changing the clock faces. Fitbit tech support tried to convince me it was due to my Motorola G6 play phone not being a fully tested and supported model. This seems to be the way they operate if you have an issue that is not one they know about. They had not seen that others also had this issue. As I am still using the same phone therefore the issue must be down to the firmware on the watch. I have past this information on to them. I previously had a Versa 2 and there were no issues in changing the clock face.

[matthewgoss]

Same here, nothing seems to fix it. I reset and reinstalled everything in every possible way, and the problem still persist even when using the app on a different device.

[Bluedonkey]

Exactly the same story for me except I can only install the faces from my watch.  The errors occur when I try to install from the phone app.

[Chiranjit]

I found a solution for this. It worked for me.

1. Try restarting your mobile app and fitbit device.

2. Put your fitbit device in charger while connected to wifi.

3. Now try installing the app or clock faces while putting your mobile close to device.

Let me know if this works or not.

Thanks