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Fitbit App showing incorrect steps and distance

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‎12-15-2020 19:16 - last edited on ‎12-17-2020 15:05 by

‎12-15-2020 19:16 - last edited on ‎12-17-2020 15:05 by

I woke up today and my app was showing I walked almost 11 miles and the step count is at like 17,000 steps. My Versa 2 is showing the correct info. How do I get the app to read correct? I'm so frustrated looking for the answer I'm about to just delete the app 🤬

 

 

Moderator edit: subject for clarity 

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‎12-17-2020 15:04

‎12-17-2020 15:04

Welcome to the Fitbit Community, @MISSYK80.

 

I understand how you are feeling about this situation. Thank you for sharing that your Versa 2 is showing the correct information. I recommend doing the following:

 

  1. Log out of the app.
  2. Force quit the app.
  3. Restart your phone. 
  4. Log into the Fitbit app and check if the issue persists.

You can remove the extra steps from your daily total by following the instructions in this help article: How do I delete steps and floors in the Fitbit app? 

 

Let me know how it goes.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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