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Can I change the email address used for Fitbit?

‎05-25-2025 18:31 - last edited on ‎06-06-2025 06:27 by Fitbit Moderator

‎05-25-2025 18:31 - last edited on ‎06-06-2025 06:27 by Fitbit Moderator

Hey, I have used Fitbit connected to the same Google account for about 3 years. I no longer use that Google account (if it is inactive for too long then Google deactivates then deletes it). 

Is there a way to either:

- export the data from the old account and create a new account and import the data

- switch Google accounts without having to export the data

I don't want to loose my last three years of data 😞

Thank you 🙂


Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎05-26-2025 15:47

‎05-26-2025 15:47

I doubt I can help you, but I don't quite understand your situation.  Have you stopped using Fitbit but still want to be able to look at your data some time in the future if the occasion arises?  If so, I would think just logging into your Google account where the data exists occasionally would be enough to keep Google from deciding to delete it.  Alternately there is an option to export your data, but I don't know anything about the format or how easy it is to read or access.

Or, are you still using Fitbit but from a different Google account?  If so, you are probably wanting to combine the 2 data sets in the same database.  I don't think that is possible but you would  be best calling  Fitbit Help for that problem.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎06-06-2025 06:48

In response to JohnnyRow

‎06-06-2025 06:48

Welcome to the community, @abelthestickman. @JohnnyRow Thanks for your help!

@abelthestickman Thanks for sharing these details with us. I understand how important this data is for you and let's work on this together. Before anything else, may I know if you've migrated your Fitbit account to Google? If you haven't, you can access your Fitbit account and update the email address so you can log in using your newest email from now on. To do this, I'd suggest following the steps described in this help article.

On the other hand, if you are unable to access the email address linked to your Fitbit account and have forgotten your password, the only option is to create a new account and set up your Fitbit devices again. While you can export your data, please keep in mind that it's not possible to import it into a new account.

Best Answer