Sync doesn't work

[Pavlina]

HeIIo, 

yesterday, I got new fitbit aIta HR and I reaIIy Iove him for the first view. But I've big troubIes avec Syncro. It work whoIe evening, but in the moorning not. I must tap to "sync now" again and again and after such a Iong time it start work. But it work about 2 hours and now it doesn't again. I try a Iot of things but no positive resuIts. Have you any soIution for that? I'm totaIIy sure that my phone (Samsung J3) is ok, because is onIy about a haIf of a year oId and my bIuetooth connection work weII with different apparatus.
So I'm reaIIy sad with that. I can't use a Iot of function. If it doesn't start run weII, I'II be forced to return to the shop and buy the tracer from different brand, but I deffiniteIIy don't want it. PIeas heIp me.

[SunsetRunner]

Hi @Pavlina. Welcome to Fitbit! I also have an Alta HR and love it. But how frustrating for you to have this problem! I suggest you try restarting your Alta HR. Instructions are here. Please do it 2 or 3 times, then see if it helps. This restart can resolve quite a few issues. 

[Pavlina]

Thx for Welcome 🙂 I'd try it, also I try restart my phone, Bluetooth, Wi-Fi, phone internet, everything. I Sometime it work good but still not a lot. Today It doesnt work since moorning. I don't know what to do more. 😞