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Sync fails on updated Android OS (Galaxy S7)

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‎05-25-2017 08:20

‎05-25-2017 08:20

Android OS on Galaxy S7 updated late Monday night.  Sync fails since then. Tried deleting app and reinstalling.  Will not let me re-establish link to Charge HR and cannot find existing link.

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‎05-25-2017 08:32

‎05-25-2017 08:32

Not that it helps you directly, but I'm also on an S7 and haven't had any issues following the update.

 

Have you tried doing all the fun troubleshooting like restarting bluetooth, rebooting your phone, and maybe even rebooting your tracker?

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‎05-25-2017 10:50

‎05-25-2017 10:50

Not that this is going to help, but mine updated in the middle of the night last night, and now my fitbit won't sync either. Super annoying. 

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‎05-25-2017 11:19

‎05-25-2017 11:19

Restarted my phone and uninstalled and reinstalled the app, but didn't help. But I found how to reatart my fitbit and it worked! Plug in your fitbit to charge, hold butting on the side of the fitbit for 10-15 seconds. You will see the fitbit icon pop up(mine went black for a few seconds tho). Unplug it, and at that point mine synced.

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‎05-25-2017 12:23

‎05-25-2017 12:23

Found a fix under a different post.  Go to Google Play services and turn on permissions for phone and storage (Settings -> Apps -> Application Manager -> Google Play services -> App Settings -> Permissions, then allow/turn on Phone and Storage.  Was then able to log in and sync okay.

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