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Sync issues with Ionic and HUAWEI P20 Lite

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‎09-27-2018 04:46

‎09-27-2018 04:46

 Really unsatisfied with the service from Fitbit as I have had the HUAWEI P20 Lite for 6 months and still is not compatible with the Fitbit App. Not able to Sync get notifications etc.

Why would I buy a top of the range Fitbit and not be able to use any of the smart features.

Fitbit IT department need to pull their finger out.

 

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‎09-27-2018 05:04

‎09-27-2018 05:04

In this case it might not be fitbit's fault. There seems to be an issue with the way Huawei has implemented bluetooth on their "lite" phones. Fitbit says:

 

"Due to Bluetooth issues that prevent Huawei Lite models, including P8 and P9 Lite, from syncing with some devices, like Fitbit devices, our products are not compatible with these mobile phones."

 

taken from: https://help.fitbit.com/articles/en_US/Help_article/2315/?q=p8

 

That sounds to me that there won't be a solution to this problem.

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