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Sync issues with alta

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‎06-23-2016 14:21

‎06-23-2016 14:21

Since day 1 my Alta and my app don't sync properly. For my Bluetooth to sync it the wifi has to be turned off? Weird. Now, it won't do any updates. And most recently anytime I open the app it says the date and time on my phone are wrong so it won't sync anything at all. Any suggestions?
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‎06-25-2016 11:46

‎06-25-2016 11:46

Welcome to the Community @Dajenski17! I hope you're doing great! 

Let me help you out, try doing the restart 2 or 3 times in a row make sure to follow the instructions that @CindyFitbit shared, if the issue persists try the troubleshooting steps on the article and keep an eye on it. 

 

Let me know how it goes!  

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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