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Sync issues with distance

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‎06-08-2017 19:48 - last edited on ‎06-13-2017 07:06 by Moderator Alum

‎06-08-2017 19:48 - last edited on ‎06-13-2017 07:06 by Moderator Alum

all of a sudden my miles are not transferring correctly during sync. It won't register the complete number. I

 

 

Moderator Edit: Updated Subject For Clarity.

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‎06-13-2017 07:02

‎06-13-2017 07:02

Hello @JenniferHope, welcome aboard to the Fitbit Community.

 

It will depend of your activities. note that only overall distance based on your amount of steps is the one is synced with your Fitbit account.

 

Exercises you initiate from Exercise mode on your tracker, or activities that are recognized by SmartTrack, will not include distance or pace information in your exercise history which it wont count for your overall total.

 

Hope this information helps and If I got more updates about this issue I will let you know.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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