Sync issues

[lisa54]

Since the update earlier this week, my app is acting very strangely.

First, it takes about 10 minutes or more to sync. Even if it just synced 30 minutes ago.

Second, when it syncs, tiles disappear. One time it's the distance tile, the next time it's the active minutes tile. Sometimes it's multiple tiles. 

The data showing on the tracker itself seems fine.

I've tried shutting down the app, turning off the phone, etc. to no avail.

Anyone else having issues?

PS> tried contacting customer service via email, but it refuses to accept my email address. Even when I erase it and type it in again. It just keeps asking me to put in my email address. If anyone from customer service reads this - can you see if another member has recently signed up using my same email address?

Once again, I'm getting ready to give up on fitbit. 

[lisa54]

Every time I sync, a different tile disappears.

When the sync begins, only a few tiles are showing, then they all show while the sync icon is flashing blue. When the sync completes, a different tile disappears. 

The sync also takes several minutes. 

The readout on the wristband is fine.

I've restarted the phone and the app.

When this update occurred, the app seemed to have forgotten me and asked me to sign in, but it didn't offer the option of signing in with Google or Facebook. It wouldn't accept my password on the app. I had to sign in on the website first. 

Definitely losing functionality! 

[Rich_Laue]

@lisa54 you can see the email associated with your account by going to https://www.fitbit.com/user/profile/edit

As for App problems, which of the 4 apps are you using?

[lisa54]

It has my correct email - it even autotyped it into the box when I tried to reach customer service. It just wasn't accepting it as an email and kept asking me for an email when there was one already there.

I don't understand your question about which of the 4 apps I'm using.

My problem is with the Android app, version 2.49

[Rich_Laue]

This seems weird, ive noticed my fata do strange things durring a sync, but tiles never disapeered.

I was simply asking which App, android, ios, windows phone or win 10 was being reffered to. It wasnt obvious since the post was in the hardware area.

[gdio53]

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@lisa54 wrote:

Since the update earlier this week, my app is acting very strangely.

First, it takes about 10 minutes or more to sync. Even if it just synced 30 minutes ago.

Second, when it syncs, tiles disappear. One time it's the distance tile, the next time it's the active minutes tile. Sometimes it's multiple tiles. 

The data showing on the tracker itself seems fine.

I've tried shutting down the app, turning off the phone, etc. to no avail.

Anyone else having issues?

PS> tried contacting customer service via email, but it refuses to accept my email address. Even when I erase it and type it in again. It just keeps asking me to put in my email address. If anyone from customer service reads this - can you see if another member has recently signed up using my same email address?

Once again, I'm getting ready to give up on fitbit. 

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I've also noticed some tiles disappearing, or being replaced with another tile.  I've had the step tile replaced with the calorie or floor tiles.  A phone restart will usually fix the problem, but this never happened before this week.

Also have had issues with my devices not synching and need to restart the phone to fix the problem, or the app will ask me if it's ok to restart the Bluetooth service.

I'm on version 2.49

[smarcin90]

I am experiencing similar issues. As the sync occurs, titles disappear, though they do eventually return. My biggest problem with version 2.49 is that my Dashboard isn't syncing with the individual sections. If I click in a section, say "weekly exercise," my stats will be correct, but the dashboard will be a day or two behind. My app is also loading very slowly when I try to add my calories in for the day or search for a food. I hate this update so much.

[lisa54]

Good to know I'm not the only one experiencing this. Maybe I'm old fashioned, or have unreasonably high expectations, but I feel that a complete phone restart in order for the app to work is a sign of a buggy app. Especially one that I might want to check during a workout.

Been with fitbit for over 3 yrs and this is the first update I've found to be less than functional.

It acts as if the app is not clearing the cache effectively. After many tries, I end up having to log in to the app again, as if it cleared too much cache or something.

[USAF-Larry]

I have found that most times when the app appears to hang, I can get it to sync by opening the phone's Settings, Apps, Fitbit, and do a Force Stop and Clear Cache and Data. Then, I can re-open the app and it seems to work fine. But, since my phone updated to Android 7.0, I have had less incidents of the app not syncing. I am running Android app version 2.49.

[smarcin90]

Hey, thank you so much for this! That seems to have done the trick! My dashboard is now up to date with all of my individual stats. I will definitely keep this in mind in case this ever happens again. Thank you thank you!

[M81162]

My fitbit keeps losing data. If I don't sync for a few days it will lose my sleep data. I have large gaps in the number of days of recorded sleep and I also have some days of steps gone.

The syncing takes forever and I have to keep refreshing it before it adds more data.