help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sync issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-10-2017 14:30

‎09-10-2017 14:30

For a couple of days after the sleep tracking issues were fixed syncing worked great. The last two or three days the app says it can't find my tracker. Anyone else noticing this issue?
Best Answer
4 REPLIES 4

‎09-11-2017 04:32

‎09-11-2017 04:32

I am having the same issue. My tracker is not found when trying to manually sync. Tried to turn blue tooth off and then restart. Unsuccessful. Tried unpairing and repairing..unsuccessful. 

Best Answer

‎09-11-2017 11:56

In response to KariPec

‎09-11-2017 11:56

Today it is working again. Hopefully the issues are fixed.

Best Answer
0 Votes

‎06-21-2019 05:10

‎06-21-2019 05:10

I have had sleep tracking not working for 10 days.  I have called numerous times.  I have tried every step they suggested.  Now they say their engineering department is working on it.?  

The main reason for getting the fitbit was for sleep issues. Now I am wondering how long I have to wait? 

Anyone have any suggestions? 

Best Answer
0 Votes

‎06-21-2019 05:29

In response to Duffer02

‎06-21-2019 05:29

I have uninstalled app, forgotten the device. Put on charger and did a hard
reset and then reinstalled app, re-paired and it seems to be working.
Best Answer
0 Votes