06-20-2019 04:40
06-20-2019 04:40
So I believe since the latest update ( 13.06.2019 ) my notifications stoped being pushed to the device. It was not a sync issue from what I saw in the app. I've never had sync issues with Google Pixel 2.
I tried removing the Versa from the account and when I tried to pair the app with the watch, the app no longer sees the watch. I tried restarting, Bluetooth and Phone, watch, everything. I've tried every single step from this forum ( this might be slightly exaggerated ) so if someone replies, please don't give me default indications. Because they did not work. Before the Google Pixel I had a Huawei phone which kept having problems, I had to restart the phone, watch multiple times per week to get the sync to work. But the Google Pixel had no problems, until the latest update. Thank you Fitbit for making me think of buying a Garmin.
Thank you
06-21-2019 07:26
06-21-2019 07:26
Welcome to the Forums @IonutM.
Thanks for bringing this up and sharing all of those steps that you have already tried.
In this case I'd like to ask you what Android version is it that you are running on your Pixel 2? If it is running Android 9 then let's try to turn off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.
Then, disable battery limitations:
The steps above have helped some users to get their Android 9 to sync properly.
It is important to mention that there is a known syncing issue with Android 9. Our team is aware of the situation as it is being looked into. As soon as we have any details on the matter we will be sure to let everyone know.
Please keep me posted on how it goes or if you have any other questions.