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Sync

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‎06-21-2016 10:58

‎06-21-2016 10:58

I have a flex on my account but changed to alta. I can't get it to sync to my phone ? I want to erase flex and add alta. I have done everything as suggested but no joy. The screen on my alta just says fitbit.com/setup ???
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3 REPLIES 3

‎06-21-2016 11:09

‎06-21-2016 11:09

@Aliodon try setting it up as a new device on an existing account. Be sure to sync the Flex one last time before setting up the Alta.

 

Click to see how to set up and there is a video to watch.

 

 

Stepping in the U.S.A. since September 2013. Android 14

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‎06-21-2016 12:56

In response to Odyssey13

‎06-21-2016 12:56

It keeps saying make sure your device is turned on when you tap it. All I
get is the screen with fitbit.com/setup then it goes blank ??
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‎06-22-2016 15:21

In response to Aliodon

‎06-22-2016 15:21

@Aliodon I recommend restarting the Alta and giving syncing another try. Let me know if that helps get you up and tracking.

Erick | Community Moderator

It's all about the food! What's Cooking?

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