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Sync

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‎09-21-2016 10:29

‎09-21-2016 10:29

On several occasions my fitbit will not Snyc with my Android based Samsung smart phone...tells me it can't even find it. So my steps are not tracked.
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‎09-21-2016 10:53

‎09-21-2016 10:53

Hello and welcome to the forums @Dcbeard

 

Your device holds the steps, even if it hasn't been able to sync the data to the Fitbit servers.

 

Have you tried toggling bluetooth off and on as well as restarting your phone?

 

You can also restart your device to see if that helps.

 

Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

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1 REPLY 1

‎09-21-2016 10:53

‎09-21-2016 10:53

Hello and welcome to the forums @Dcbeard

 

Your device holds the steps, even if it hasn't been able to sync the data to the Fitbit servers.

 

Have you tried toggling bluetooth off and on as well as restarting your phone?

 

You can also restart your device to see if that helps.

 

Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

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