Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
First thing to try is to restart the phone and then restart the fitbit using this procedure:
https://help.fitbit.com/articles/en_US/Help_article/1186/
Give this a few tries as it doesn't always work first time.
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Welcome to our Fitbit Community @Nikki69 I recommend you following the steps on these posts:
I can't sync my tracker - Android App
I can't sync my tracker - iOS app
Parliamo di calcio Qual è la tua squadra di calcio preferita?
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