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‎10-21-2017 08:57 - last edited on ‎03-14-2025 20:29 by Fitbit Moderator

‎10-21-2017 08:57 - last edited on ‎03-14-2025 20:29 by Fitbit Moderator

I am having issues with my new phone finding my Charge 2.  I have the app downloaded, not sure why it isn't picking it up.

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‎10-21-2017 23:48

‎10-21-2017 23:48

Is your new phone supported by fitbit? You can check at www.fitbit.com/devices

 

Do you still have your old phone? If you do, check that there isn't still a link to the fitbit in the phone's bluetooth settings as this could be blocking the connection to the new phone.

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