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Synching issues with Huawei P30 Pro

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‎10-27-2019 01:08

‎10-27-2019 01:08

Following a conversation with Huawei customer support about 2 weeks ago I was asked to synch my Charge2 and my newly received promotional Huawei watch with my old phone. I was told that if they both synched there was a problem with my P30 Pro. Both synched. On phoning Customer Service to confirm this I have now been sent instructions on how to fully backup my phone and then perform a full, hard reset


I have not done this yet, but I suggest that it's worth you all emailing Huawei via this email form (UK) and complaining, or phoning them.


https://consumer.huawei.com/en/contact-us/


+44-800 088 6700

 

If enough of us complain to Huawei, they may take us seriously, particularly if our problems are with the phone and not our fitbit.

 

It's important for Fitbit to also understand that this may be a possible solution to our synching problems, but equally, it may not!

 

Please feedback how you get on. Thank you.

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‎10-28-2019 20:25 - edited ‎10-28-2019 20:26

‎10-28-2019 20:25 - edited ‎10-28-2019 20:26

Hello @MaggieMoonlight, it's nice to see participating again here in the Community Forums! Sorry for the delay in responding.

 

Thanks for the information and details that were shared in your post, your effort and patience troubleshooting this situation prior to posting is really appreciated. Please note that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always helpful for us to evaluate our procedures. 

 

Keep in mind that at this moment the Huawei P30 Pro is not listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it.

 

Let me know if you have any additional questions.

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