Alta doesn't longer sync with Samsung Galaxy A40

[Ltcatgirl]

Well I've had the alta for over 2 years no problems at all.  Changed my phone two weeks ago to Samsung a40 and then had issues syncing the alta, now after charging it, it has reset to Fitbit.com/setup!  How the hell can I set it up, when it can't find my bluetooth to set it up, I've uninstalled then reinstalled the app, no joy and trying to add as "new" alta tells me one is connected, try to override, code pops up on alta screen,  input it on phone TWENTY MINUTES later message pops up cannot find as code incorrect, up pops new code, same again!  I give up, I assume Fitbit don't want their customers, I'd been thinking of upgrading at Christmas but what's the point!  All I want is to track my steps again.  What are you going to do to help me achieve this Fitbit?!

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Ltcatgirl, welcome on board. It's nice to see you here in the Forums.

Thanks for letting me know about your Alta, as well for the troubleshooting steps tried. I understand where are you coming from, and I'm sorry that you've gone through this experience. Before anything else, let me share that your Samsung Galaxy A40 isn't yet a fully supported device, and this might be the cause why it stopped syncing and connecting. Although it may not always work correctly, I'd recommend to give a try to the following steps:

1. Remove the Alta from the Bluetooth settings if you see it there.
2. Turn off other Bluetooth connections turn on.
3. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
4. Go back to the previous screen, and tap on force quit.
5. Reboot your phone and restart your Alta.
6. Open the Fitbit app and try the setup process one more time.

Keep me posted.

[PT1951]

 "Although it may not always work correctly, I'd recommend to give a try to the following steps:" is a disappointing answer.  I think I'll look for a device that works reliably with my Samsung a40.  Have you got any?

[LizzyFitbit]

Hi @PT1951. Welcome to the Forums.

I appreciate you for taking the time to share your feedback, and I understand your point of view about not having the Samsung Galaxy A40 as part of our compatible devices list. Fitbit optimized the Fitbit app so it can work on phones and tablets based on the requirements of each model and OS, and future Fitbit app versions also adapt to any change implemented in the OS. While we cannot guarantee the Fitbit app performance, please give a try to the steps posted above if you're having issues to sync, or try syncing with a supported device to determine if the compatibility of your phone is the main factor of this situation.

You can also visit our Feature Suggestions board, check this request posted by another user and add your vote. The more votes an idea receives, the better chance it has of getting the attention of the developers.

I'll be around if you have any other question.