02-14-2018 14:08
02-14-2018 14:08
I'm not gonna say my device doesn't synch because it does. It's just rarely. I seem to spend most of my time on the app just trying to make it sync and most of the time it doesn't. I try fiddling with the notification settings, I try logging out, it try switching on and off Bluetooth and even re installing the app. Still just doesn't comply. Then all of a sudden it randomly decides it's gonna work fine for a while and then it stops again. Any idea what can be causing this?
02-22-2018 12:19
02-22-2018 12:19
02-22-2018 14:16
02-22-2018 14:16
I tried all of the suggestions and my Fitbit still won't sync. I never had an issue with my Flex but I got the Alta HR and It's nothing but a headache. My phone is a Samsung galaxy S7 Edge. I'm to the point where I won't even recommend a Fitbit to anyone. Why can't this be fixed?
02-22-2018 16:44
02-22-2018 16:44
I did 16k steps it didn't synch. I shouldn't have updated!
02-22-2018 20:59
02-22-2018 20:59
I've tried logging in and out, powering off both phone and blaze and still couldn't get it to sync. Then it finally just randomly synced when I was doing something else. Glad it's not just me, but this is getting old folks. Fix the problem.
02-22-2018 21:13
02-22-2018 21:13
02-23-2018 03:42
02-23-2018 03:42
I know. My husband wanted fitness tracker and I didn't buy him a Fitbit because of this issue. I wish it would be fixed.
02-23-2018 07:35
02-23-2018 07:35
02-23-2018 11:46
02-23-2018 11:46
I am having the same issues
02-23-2018 13:49
02-23-2018 13:49
I had to impair the device and delete software off my phone. Then I had to reload software and repair my fitbit. It was a pain, but it worked.
02-24-2018 00:30
02-24-2018 00:30
02-24-2018 04:13
02-24-2018 04:13
Mine hasn't synched since yesterday! So aggrivating!
02-24-2018 04:18
02-24-2018 04:18
My phone says synch is scheduled and in progress.
02-24-2018 04:27
02-24-2018 04:27
I am gutted. Purchased a flex 2 on thurs and having waited hours for it to charge it has only connected and synched the once.. seems its not just me... completely pointless device if it doesnt synch.. any ideas if fitbit are addressing the issue otherwise its going back?
02-26-2018 02:09
02-26-2018 02:09
I have tried everything you have suggested. it' getting lame now. my fitbit u it said I dad walked over 4000 steps. app says 0 steps
I have unloaded app and reloaded it to no avail. have tried waking it up. recharging battery so that it' full but no its like the dodo. dyadic us! !
02-26-2018 02:14
02-26-2018 02:14
hate to tell you but even restarting the fitbit is NOT WORKING. any more ideas?
02-26-2018 02:43
02-26-2018 02:43
Fitbit - please deal with this as soon as possible as we've all invested a lot of time in trying to fix this issue but to no avail.
02-26-2018 02:47
02-26-2018 02:47
I would call customer service. I need to too because my Alta went black. I plugged it into my charger overnight no avail! Sorry!
02-26-2018 06:46
02-26-2018 06:46
02-26-2018 08:07
02-26-2018 08:07
02-26-2018 09:04
02-26-2018 09:04
My phone like all the others has not synched since Feb 19. the message is restart blue tooth and then when I hit restart the message is my phone blue tooth is not activated -- but it is. I like the others turned bluetooth off, uninstall fitbit app, etc., still not working. Come on Fitbit!!! Fix it!