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Syncing Error - Tracker Not Found

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‎10-24-2017 06:08 - last edited on ‎10-25-2017 08:41 by Moderator Alum

‎10-24-2017 06:08 - last edited on ‎10-25-2017 08:41 by Moderator Alum

The Fitbit app does not seem to work correctly with Android Oreo when syncing with a Fitbit Flex.  It randomly syncs during the day but I get a "tracker not found" error message if I force a sync.

 

 

Moderator Edit: Updated Subject For Clarity.

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‎10-25-2017 08:40

‎10-25-2017 08:40

Hi there @DdNY, good to see you here in the Fitbit Community! It will depends on the mobile phone you are using if is compatible or not.

 

Regardless of this I would like to recommend the following post to address syncing issues: Having trouble syncing? (here's how to fix this). Here you will find all the necessary information to sync your tracker and find out if your phone is supported.

 

See you around and let me know if you have more questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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