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Cant sync to my phone

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‎10-24-2017 05:56

‎10-24-2017 05:56

I have a samsung galaxy A3 6.....can my fitbit charge sync to this as i cant find my phone in the app

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‎10-25-2017 08:14

‎10-25-2017 08:14

Hello @Jean2017, good to see one more time in the Fitbit Community! I saw you received a response previously by my friend @AlvaroFitbit here, explaining the Samsung Galaxy A3 6 is not listed as a compatible device.

 

In the majority of scenarios where a devices is not listed as compatible, you may find some difficulties to sync your information from your tracker. Although it wouldn't hurt to try the steps suggested in the following post: Having trouble syncing? (here's how to fix this).

 

If that does not work, I suggest setting up and syncing via a device listed as supported or using a computer as an alternative.

 

See you later and let me know if you have additional questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

View best answer in original post

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1 REPLY 1

‎10-25-2017 08:14

‎10-25-2017 08:14

Hello @Jean2017, good to see one more time in the Fitbit Community! I saw you received a response previously by my friend @AlvaroFitbit here, explaining the Samsung Galaxy A3 6 is not listed as a compatible device.

 

In the majority of scenarios where a devices is not listed as compatible, you may find some difficulties to sync your information from your tracker. Although it wouldn't hurt to try the steps suggested in the following post: Having trouble syncing? (here's how to fix this).

 

If that does not work, I suggest setting up and syncing via a device listed as supported or using a computer as an alternative.

 

See you later and let me know if you have additional questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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