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Syncing HR charge with android

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‎07-13-2016 09:48

‎07-13-2016 09:48

It takes forever for my HR charge to sync with my android phone and then half the info is incorrect. It syncs quickly with my iPad. Anyone else have this problem? Settings are set up correctly.
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‎07-13-2016 11:53

‎07-13-2016 11:53

Hello @Marvinlives,

 

I had this problem at first with my Fitbit charge HR. I first restarted my phone, and removed the battery too. Then, I turned it back on to try and see if the bluetooth issues were fixed. Unfortunately they weren't, but my device synced fine to my PC and iPad.

 

I then concluded it was a bluetooth issue with my phone. I factory reset and the issue was fixed.

 

One thing I found out is that the app its self is not at fault, but instead it was my faulty samsung handset!

 

Hope I helped!

 

-Josh

Josh | Non-Fitbit Associated Community Helper

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‎08-18-2016 06:44

In response to JoshRiley

‎08-18-2016 06:44

@Marvinlives A warm welcome to our Fitbit Community! So sorry to hear that your Charge HR is taking a while to sync with your phone. I'd like to follow up on this and would like to know if the great troubleshooting steps that my friend @JoshRiley shared, helped to get this issue sorted out.

 

Looking forward to your response my friend! Smiley Happy

JuanJo | Community Moderator

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