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Syncing Zip to Fitbit Android app

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‎04-25-2019 08:15

‎04-25-2019 08:15

Hi,

My new Fitbit Zip (v.2.92) will not sync to my Android 9 phone. I removed and reinstalled the battery. Nothing seems to work. Please help. 

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2 REPLIES 2

‎04-25-2019 14:02

‎04-25-2019 14:02

Spoiler
It is an ongoing issue that they are aware of. I also have a Zip and it hasn't synced since the last Android update. In order to sync I have to remove the battery and then reinstall it. Right now I do that every couple of days to keep updated. I am hoping they will come up with a fix!
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‎04-27-2019 11:03

In response to Poolside

‎04-27-2019 11:03

I find that clearing the Fitbit apps cache is usually enough. 

Phone settings - apps - Fitbit - storage - clear cache

 

I also so the Fitbit app while in the phone's settings

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