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Syncing a replacement Fitbit Charge HR

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‎01-22-2017 03:27

‎01-22-2017 03:27

I have followed the instructions but they do not correspond with my app. It says tap on account then tap

on icon in top right but there is no icon as described and no set up icon. It says I can replace my fitbit using the same app but at top off dashboard is show flat battery which refers to my broken fitbit and not the replacement. Has anyone got any solutions? 

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2 REPLIES 2

‎01-22-2017 04:27

‎01-22-2017 04:27

I think the instructions you found may have referred to an old version of the android app.

 

On my app I go into "account" and then there is a "+ set up a device" about half way down the screen. Do you have this?

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‎01-23-2017 05:52

In response to SteveH

‎01-23-2017 05:52

Thanks Steve.

 

No my version does not have that.  My original fitbit is about 7 months old and the replacement fitbit

is only 2 weeks old. I asked fitbit for the instructions to solve the problem and they sent me a

link which is what I followed - the instructions did not apply to my device or app.

All they have said is for me to send the new one back. The help instructions are very poor and 

their helpline staff are very polite but dont seem to know what they are doing which is worrying.

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