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Syncing and notification difficulties

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‎01-16-2020 05:49 - last edited on ‎01-17-2020 11:08 by Fitbit Moderator

‎01-16-2020 05:49 - last edited on ‎01-17-2020 11:08 by Fitbit Moderator

I just got my charge 3 on Xmas and at first everything was fine. I have tried rebooting and everything the help forums tell me to do and nothing is working. I can't get notifications and it will not sync with my phone at all. 

 

Moderator edit: Subject for clarity 

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‎01-17-2020 11:07 - edited ‎01-17-2020 11:07

‎01-17-2020 11:07 - edited ‎01-17-2020 11:07

Hi @Mendez1500, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting. To better assist you with this, can you please let me know which Android mobile device are you using? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

 

With the notifications issue, please move forward and try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone

 

Let me know if you have any additional questions.

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