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Syncing difficulties after Fitbit app update

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‎08-22-2019 18:13 - last edited on ‎08-23-2019 15:59 by Fitbit Moderator

‎08-22-2019 18:13 - last edited on ‎08-23-2019 15:59 by Fitbit Moderator

The new Fitbit dashboard and it's syncing capabilities is horrible!  It crashes and it takes multiple attempts to download the information from my device. Please go back to the old format!!

 

Moderator edit: Subject for clarity

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3 REPLIES 3

‎08-23-2019 15:58

‎08-23-2019 15:58

Hello @Warrior2, welcome to the Community Forums, thanks for your post!

 

Thank you for taking the time to share your thoughts and personal experience with the new dashboard design, the feedback that was submitted in your post is appreciated. The dashboard was changed to access all your stats and information in a way that’s more dynamic, integrated, and highly personalized. However. thanks for the feedback that was shared in your post. 

 

To better assist you with the syncing difficulties you're experiencing, can you please let me know which Android mobile device you're currently using? Also, when was the first time you experienced this and how many times since then? Looking forward to your reply.

 

Keep me posted and let me know if you have any additional questions.

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‎08-23-2019 21:23 - edited ‎08-23-2019 21:24

‎08-23-2019 21:23 - edited ‎08-23-2019 21:24

I agree. Worked great on my LG G6 Android until this new update. What a fiasco. Lovely how software freaks think that "if it ain't broke ... well fix it anyway" or screw it up.

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‎08-30-2019 19:44 - edited ‎08-30-2019 19:44

In response to jhwarner

‎08-30-2019 19:44 - edited ‎08-30-2019 19:44

Hello @jhwarner, it's nice to see you again participating here in the Forums, welcome back. Sorry for the delay in replying.

 

Thanks for taking the time to share your thoughts with your device and the difficulties you're experiencing, totally understand how frustrating this matter can be for you. Please note that we are always striving to improve the Fitbit experience with our products and services, therefore, your feedback is appreciated.

 

Don't hesitate to ask me any additional questions you may have, I'll be around.. 

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