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Syncing difficulties after firmware update.

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‎09-22-2019 17:08 - last edited on ‎09-23-2019 19:20 by Fitbit Moderator

‎09-22-2019 17:08 - last edited on ‎09-23-2019 19:20 by Fitbit Moderator

Since I did the Android firmware upgrade my Charge 2 makes around 5 attempts to sync displaying "no device found" as it does it. My sleep data comes up distorted looking like a rough, restless night. This is first thing in the morning. Later in the day it seems like it syncs faster and, without any editing, my sleep data display shows up normal. I can't figure out if this is "the world post firmware upgrade" or are there some post upgrade "adjustments" that I need to make so my Charge 2 works like it did "pre-upgrade". As with most software upgrades, solves one problem and creates 3 more.

 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎09-23-2019 19:19

‎09-23-2019 19:19

Hi @tealaser, it's nice to see you again participating here in the Community Forums!

 

I appreciate all the information and details that were shared in your post, certainly your device isn't working as the way it was designed, thanks for bringing this to my attention. To better assist you with the syncing difficulties you're currently experiencing, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this situation and does this happen every time you try to sync it? In the meantime I receive your answers, please restart your device to refresh its performance. Also, please make sure that the version of your Android operating system and the Fitbit app are up to date.

 

Keep me posted and let me know if you have any additional questions.

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0 Votes

‎09-27-2019 09:43

In response to RicardoFitbit

‎09-27-2019 09:43

How can I get the Charge 2 to sync reliably? Spending 1 hour each morning trying to access my sleep data is getting old. I have reset the device, the computer, the software (on the phone and the computer) and I'm running our of ideas. It worked well before the upgrade so there's that. Every morning: No Device Found, Refreshing, Syncing (if I get lucky), but no data. 

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‎09-30-2019 18:22

In response to tealaser

‎09-30-2019 18:22

Your reply and update are appreciated @tealaser, my apologies for the delay in responding your post.

 

If all the settings on your mobile device are correctly configured and you're using a compatible mobile device, you should not experience such difficulties. Can you please let me know when was the first time you experienced this and which mobile device you're currently using? Is your Fitbit app up to date? Keep me posted.

 

Looking forward to your reply. 

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0 Votes

‎09-30-2019 19:00

In response to RicardoFitbit

‎09-30-2019 19:00

My Fitbit app is up to date, it still won't sync unusual.  It starts acting like its going to sync, the stops and there a "!" in a red circle.  Don't know what that means.  I try several more times, same thing happens.  Your app is worthless.

Best Answer