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Syncing difficulties between Charge 2 and LG G6

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‎05-02-2020 13:56 - last edited on ‎05-03-2020 19:34 by Fitbit Moderator

‎05-02-2020 13:56 - last edited on ‎05-03-2020 19:34 by Fitbit Moderator

My Fitbit app won' t talk to my charge 2 if I turn my LG G6's Bluetooth off, then back on later. Then it takes days to get it to reconnect, numerous attempts and uninstall and reinstalls. Anyone have any advice? 

 

Moderator edit: Subject for clarity 

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‎05-03-2020 19:34 - last edited on ‎08-05-2025 10:14 by Fitbit Moderator

‎05-03-2020 19:34 - last edited on ‎08-05-2025 10:14 by Fitbit Moderator

Hi @Chelle1100, welcome to the Community Forums! 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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