Syncing difficulties with Alta HR and Samsung S9

[CaliRaquel]

Since Dec 22, my Fitbit will no longer Sync. What in have tried.  Hard reset on my phone=NO. Uninstall and Reinstall FitbitApp=NO. Hard reset on Fitbit where I press 3 times the button on the USB charger=NO. Starting to think in should just toss it as it's worthless like this.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @CaliRaquel, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[RKM_Idaho]

My Alta HR also quit syncing around the same time - which is when my Samsung S10e updated to Android version 10.  I have All-Day Sync and Always Connected turned on, but it doesn't sync unless I request it manually - which sometimes fails or else takes longer than I would expect.  It is a trusted device on my phone, but doesn't work for Smart Lock any more since it is mostly disconnected.  It doesn't notify me of phone calls or texts any more either.  I have un-paired and re-paired. I also uninstalled and reinstalled the app.  Nothing has helped.  The only other possibility is that the Fitbit app also updated around that time and is causing the issues.  Any help would be greatly appreciated.

[RicardoFitbit]

Welcome to the Community Forums @RKM_Idaho, sorry for the delayed reply.

Thanks for your post and troubleshooting this matter prior to posting over here, the details shared on your post were really helpful for me to better understand your concern. To move forward with this, can you please let me know if the steps from my previous post were already tried? If so, please try the following and let me know if you continue experiencing syncing difficulties with your Alta HR:

1. Restart your Fitbit.
2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
4. When the mobile device is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
5. Go on the app and try setting up the Fitbit as a new device.

Looking forward to your reply.