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Syncing difficulties with Charge 2 and Charge HR

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‎05-21-2020 12:10 - last edited on ‎05-22-2020 17:19 by Fitbit Moderator

‎05-21-2020 12:10 - last edited on ‎05-22-2020 17:19 by Fitbit Moderator

Is there an issue with android syncing? I've had my two devices for years and in the last week or so they are just not syncing. To sync I have to link the device as if it is a new device which takes forever.  Never had these issues before and I have not changed anything my end. 

 

Moderator edit: Subject for clarity 

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‎05-23-2020 02:00

In response to RicardoFitbit

‎05-23-2020 02:00

It is now synching today even though I have not changed anything.  I have seen the updates on another post regarding Fitbit server issues and it looks like this had resolved the synching issue 

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‎05-22-2020 17:19

‎05-22-2020 17:19

Hello @Nameee, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎05-23-2020 02:00

In response to RicardoFitbit

‎05-23-2020 02:00

It is now synching today even though I have not changed anything.  I have seen the updates on another post regarding Fitbit server issues and it looks like this had resolved the synching issue 

Best Answer

‎05-24-2020 18:35

In response to Nameee

‎05-24-2020 18:35

Your update is appreciated @Nameee.

 

I'm happy to know that your syncing issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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‎05-30-2020 05:26

In response to RicardoFitbit

‎05-30-2020 05:26

My devices  are no longer syncing again. Last linked on Wednesday. This is very strange as it used to be fine until recently

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