Fitbit Charge 3 isn't tracking sleep

[Louisee1]

Hello, my FB charge 3 isn't showing tracked sleep. It's not even showing that its logging it. 

I've tried uninstalling and reinstalling the app, resetting my fit bit whilst plugged into charger and even signing up to premium incase it was something I had to pay to see but thats not showing anything at all. I wear it as suggested and keep it clean. Any suggestions ? 

Thanks.

Moderator edit: updated subject for clarity

[Rich_Laue]

Has the Fitbit app been showing that the Charge 3 has synced? The app will tell you when the last sync was

[Louisee1]

Yes it syncs regularly and every time I open the app. It says synced a moment ago

[PadreL]

My versa lite the same issue.  

[JuanJoFitbit]

Hi @Louisee1, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the sleep logging issues that your Charge 23 is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums. I'd like you to try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your tracker before this in order to avoid losing current data. Finally, monitor your Charge 3 and see if the issue gets fixed.

@PadreL, I'm sorry for the late response. However, it's great to see you here! Since your Versa Lite is also experiencing the same sleep logging issues. Please restart your watch as described in this help article. After this, monitor your Versa Lite during the next 48 hours and sync it in order to see if your sleep data gets logged on your Dashboard properly.

Thank you for your help @Rich_Laue!

Keep me posted on the outcome.

[Louisee1]

No need to apologize, thank you very much for your advice. I have done what you have suggested and will see if it logs sleep tonight

Many thanks 

[JuanJoFitbit]

Hi @Louisee1, thank you so much for taking the time to try the factory reset process. Don't hesitate to let me know if you need further assistance.

Have a great weekend and please stay safe! 😀