Syncing difficulties with Charge 2 and Samsung A40

[Oineapple]

Have tried all day to sync ,using all the tips to no avail ,what is the solution !

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Oineapple, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung Galaxy A40 that's preventing the syncing procedure to be completed.

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. Keep in mind that your mobile device isn't listed as a compatible device with our products and services, therefore, you can experience connection difficulties with it. 

Keep me posted, I'll be around if you need anything else.

[Oineapple · Accepted solution]

Yes I have tried everything ,re booting phone ,bluetooth on , & off re installing ,checked permissions, still not syncing ,My charge 2 is not fit for purpose  (the A40 Samsung ).was only launched in May 2019 ,why is it not compatible  ?   I therefore request a new fitbit that is