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Syncing difficulties with Charge 2 and Samsung A8

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‎12-02-2019 16:59 - last edited on ‎12-03-2019 11:08 by Fitbit Moderator

‎12-02-2019 16:59 - last edited on ‎12-03-2019 11:08 by Fitbit Moderator

I have been trying to sync my fitbit after it stopped working. I believe it was since the last update. I tried getting rid of the cache, force stop,  getting rid of the other things that were on the blue tooth, restarting the phone maybe more things.

The phone finds the charge 2 gives a number but doesn't sync. The few times that it did sync; it didn't stay synced by the time I wolk up. 

I know others were having trouble too. Are you still trying to fix this problem or is there a solution? 

Thanks

 

Moderator edit: Subject for clarity 

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‎12-03-2019 11:07

‎12-03-2019 11:07

Hello @Ironlady87, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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