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Not receiving notifications with Samsung Galaxy Note 10

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‎12-02-2019 10:53 - last edited on ‎12-03-2019 11:02 by Fitbit Moderator

‎12-02-2019 10:53 - last edited on ‎12-03-2019 11:02 by Fitbit Moderator

Just received the note 10. It does not show contacts or messages any longer

 

Moderator edit: Subject for clarity 

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‎12-03-2019 11:02

‎12-03-2019 11:02

Hi @Lauramiller653, welcome to the Community Forums!

 

Thanks for bringing this to my attention. Since you're using a new mobile device I recommend you to 

check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted.

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