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Syncing difficulties with Charge 2

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‎10-26-2019 14:07 - last edited on ‎10-27-2019 18:06 by Fitbit Moderator

‎10-26-2019 14:07 - last edited on ‎10-27-2019 18:06 by Fitbit Moderator

Since the update, my charge 2 will not sync and is never even recognized as hooked up.

I uninstalled app and reinstalled, removed device, attempted to add device and it will not connect or locate my charge 2

 

Moderator edit: Subject for clarity 

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‎10-27-2019 18:06

‎10-27-2019 18:06

Hello @J.arrostuto, welcome to the Community Forums!

 

I appreciate all the information that was shared in your post, thanks for troubleshooting your Charge 2 prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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