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Syncing difficulties with Charge 3 and Samsung S10e

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‎01-31-2020 10:22 - last edited on ‎02-03-2020 15:38 by Fitbit Moderator

‎01-31-2020 10:22 - last edited on ‎02-03-2020 15:38 by Fitbit Moderator

My FitBit Charge 3 is no longer syncing with my Samsung Galaxy S10e. The S10e had updates a few weeks ago and the Charge 3 stopped syncing with the device since then. Please HELP!

 

Moderator edit: Subject for clarity 

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‎02-03-2020 15:37

‎02-03-2020 15:37

Hello @Eli_anaJ, welcome to the Community Forums! Sorry for the delayed reply. 

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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