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Syncing difficulties with Charge 3

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‎03-23-2020 14:59 - last edited on ‎04-21-2020 18:22 by Fitbit Moderator

‎03-23-2020 14:59 - last edited on ‎04-21-2020 18:22 by Fitbit Moderator

I have had problems with my charge 3 syncing with my phone since Saturday. Have tried to reconnect the tracker several times. My phone sees the tracker, but won't connect. Is the problem with the app(latest version) or the device? Have Just realized the app has been updated! 

 

Moderator edit: Subject for clarity 

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‎04-21-2020 18:21

‎04-21-2020 18:21

Hi @Sjblb, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared with us. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎04-22-2020 03:30

In response to RicardoFitbit

‎04-22-2020 03:30

Yes all sorted thank you.

Sarah
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