Syncing difficulties with HTC phone

[IndyThinker77]

The app is not syncing again. This is incredibly frustrating and I'm about to buy a new device with a different company. Don't tell me to uninstall, restart phone, restart the device and all of that. I've done it all and the app has not synced since last night. This makes the whole thing useless. Please fix your issues once and for all.

Moderator Edit: Clarified subject

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

You try anything here on the article for trouble syncing? see if any of this helps - click to read

[IndyThinker77]

I have an HTC and it is Android 8.0. The app worked fine until your issues started a few weeks ago. It got better for about a week and not back to sync issues.

And yes, stupid auto robot response, I have tried all the suggestions in your help article. You need to fix your app.

[Odyssey13]

@IndyThinker77  sometimes it doesn't hurt to read the articles in case you missed something. I'm sorry you're having problems. It's not my app, but it has been updated in the past week. 

[Rich_Laue]

If the problem started with a Fitbit app update or phone update. Sometimes it is helpful to remove and install a fresh copy of the  fitbit app.

I'm sure these have already been tried, so let me waste your time.

Swiped the Fitbit app out of memory?

Stopped the app through the phone settings?

Clear the Fitbit app cache

Shutdown the phone?

Shutdown the tracker, if it can be shutdown.

Logged out of the Fitbit app?

Cleared the Fitbit data?

[JuanJoFitbit]

Hi @IndyThinker77, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit device is not syncing with your phone properly. I totally understand how you feel about this and we appreciate your feedback. By the way, thank you for troubleshooting this issue before contacting our forums.

I would like to follow up and would like to know if the issue persists or if it got resolved. In the meantime, I'd like to know what is the model of your Fitbit device.

@Odyssey13 @Rich_Laue thank you so much for your help my friends.

See you around.

[IndyThinker77]

@JuanJoFitbit thank you for following up. The app did finally sync, but continues to have periodic issues. I have the Inspire HR and it is less than a year old. 

[JuanJoFitbit]

Hi @IndyThinker77, thank you for getting back and providing the details requested. Since you mentioned that your Inspire HR is still experiencing periodic issues, I would like to know if they're related to syncing.

If so, please try the troubleshooting steps that are listed in this help article. After trying these steps, monitor your Fitbit device and see if the syncing issue gets fixed.

Keep me posted on the outcome.